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Does Carter Lumber accept returns of non-damaged products?

Yes, we do, as long as the item you purchased is in sellable condition. They can not be opened, torn or show any signs of use. Returns must be accompanied by the original sales receipt.

Are special order items returnable?

Special order products can not be resold in our stores. Therefore, special order items are not returnable.

Can I return a product to a different Carter Lumber than where it was purchased?

Yes, as long as you have the receipt. If you do not have a receipt, you will need to return it to the store where it was purchased.

Can I return a product without a receipt?

Yes, to the store where it was purchased, but you will only be refunded based on the knowledge of the sale at the lowest selling price.

If I return a product, how will the refund be made?

For credit card, debit card and cash purchases, you will be refunded by the method with which you originally purchased the item.

I paid by check, how will I be refunded?

Cash refunds will be given on invoices paid by check after a 10 day waiting period. If the amount of the check exceeds the allowable cash refund amount determined by the local manager, you will be issued a check by our corporate office. The allowable cash refund is generally $100 and under.

I made a return and was told my debit card would be refunded, why hasn’t my credit appeared on my bank account?

Refunds can take some time to show on debit cards. Know that we process your refund the same day you make your return. Contacting your bank can often give you a good idea of when your refund will be applied to your account.