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Services and Customer Care at Carter Lumber

At Carter Lumber, our services and customer care are what separate us from the rest. We’re your hometown lumberyard that you can trust to always give you a hand no matter where a project takes you. Our broad range of services means that we’re right there with you through the entire project.

In-store Services

Expert Customer Service

Carter Lumber store employees are passionate about home improvement, we make sure of it. Our knowledgeable employees can help you at any stage of your project from choosing the right materials to informing you on industry best practices.

We’ll Load It For You

You won’t see anyone with unwieldy carts at Carter Lumber loading up their car or truck. That’s because we will load your building materials for you. Once you’ve paid, drive around to the lumberyard and a helpful employee will gather your order and load it into your vehicle. It’s that easy.

Project Estimates

Want to know what your project will cost? Our employees are skilled in using your drawings, plans or even ideas to estimate costs for virtually any project. We also allow you receive project estimates through our website here.

Design Services

If you’re looking to start a building project our stores are equipped to help you design basic structures like decks, sheds, garages and pole buildings right in store. Additionally, many stores with kitchen showrooms have certified kitchen designers on staff to walk you through the process. More advanced services are available through our drafting department.

Cutting Services

Many of our stores offer cutting services for wood and pipe products. Make your measurements at home let us know what lengths you need. We’ll have it cut to size for pickup. There is a fee for this service.

Special Orders

Even though you may not see a product in stock at one of our stores or listed on our website, we can still get it for you. Through our special order program we are able to obtain thousands of home improvement and building products. Contact your local store for assistance in purchasing special order items.

Delivery

While other companies make you rent an unfamiliar truck to get your purchases home, Carter Lumber can deliver any of our products to your home for a small fee. Find out more about the many delivery options we offer here. Click here to view residential delivery information

Installation

Our Installed Services department gives you the ability to have your project completed without having to hassle with contractors or taking the time to do it yourself. We’ll manage your project from start to finish, using only highly-skilled professionals with a focus on quality. Read more about how Carter Lumber can install your next project. Click here to view homeowner installation information.

Credit

The Carter Lumber Do-It-Yourself credit card gives you the ability to start your project now and pay for it later. The card offers flexible payment options as well as special card holder promotions. We’ll even give you a 10% discount on your first purchase! See here for more details. Click here to view DIY Credit information.

Drafting

If you have a building project in mind our drafting department can help make it a reality with personalized drawings tailored to your specifications. This fee based service offers a quick 3 step process to go from preliminary sketches to final design. See how we can make your vision a reality.

Manufacturing Services

Mouliding & Millwork

At our custom millwork facility in Ohio we are capable of producing a wide variety of custom millwork pieces including moulding, pre-hung doors, stair parts and mantles. If you or your architect can dream it up, our millwork facility can produce it for you.

Component Plants

We have three components plants that supply our stores with roof trusses, engineered wood products, prefabricated wall panels and doors. If your project calls for any of these products let us build them for you. You’ll save time and the expense of building on-site with these precisely manufactured items.

Click here to learn more about our manufacturing services